Shipping Policy
At Zoe’s Zebra, we aim to process and ship your order as quickly as possible. Below is our shipping policy to help you understand the process.
Processing Time
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Orders are processed within 2 business days after payment confirmation.
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Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Costs
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We currently offer standard shipping via USPS.
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Shipping rate is $5.99 flat for everywhere in the U.S.
Estimated Delivery Times
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Domestic shipping: 2 - 8 business days
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The actual shipping time can be influenced by factors like the distance between the origin and destination, as well as the volume of mail being processed by USPS at any given time.
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International shipping (if applicable): International shipping is not currently offered in a standard format. Please contact info@zoezebrabooks.com for inquiries.
Order Tracking
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Once your order has shipped, you will receive a tracking number via email.
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If you do not receive a tracking number, please contact us at info@zoezebrabooks.com.
Lost or Delayed Shipments
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If your order has not arrived within the estimated time, please allow an additional 5 business days before contacting us.
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We are not responsible for lost or stolen packages but will assist in contacting the carrier if needed.
Damaged or Incorrect Orders
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If your order arrives damaged, please email us within 30 days with a photo of the damage.
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If you receive the wrong item, contact us for a replacement or refund.
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For any shipping inquiries, contact us at info@zoezebrabooks.com.